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Help & Support

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There are no shipping international g/delivery charges within India. For information on shipping charges for orders please see the Shipping and Handling Charges section under the Shipping Policy section.

Yes, you can send any of the products available on Website Link as gifts to your loved ones along with a personalized message.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Questions on Cash on Delivery (COD)?

Cash on Delivery is a mode of payment provided by Titan where you can pay in cash upon the receipt of your product. We do not take any advance payment for COD orders.

No, cash on delivery service is available only for addresses within India.

We do not charge any extra amount for COD service.

All the products featuring on Website Link are available for COD, except gift cards/gift vouchers.

Currently, orders of cart value between INR 1000 to INR 50,000 for selected pin-code addresses within India are eligible for COD service.

No, you can place a maximum of 3 COD orders in a day.

Currently, we are serving selected pin codes for COD. Please check if we do COD to your pin code in the product page, shopping cart page, checkout payment page. If there is no courier service available in your area, we do apologize for the inconvenience caused.

In case of COD, the amount can be refunded either through Cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice: 1. If the customer provides a cancel Cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer's account through online transfer as NEFT. 2. If a customer doesn't provide any cancel cheque then amount will be refunded through Cheque on customer’s name only, which will be sent by courier at the address provided by customer at time of registering/placing the order. It may take up to 30 working days.

Once the order is placed successfully, there will be a confirmation call from our support center for validation of the order. If the confirmation call is unanswered we reserve the right to cancel the order. The order amount should be paid in full at the receipt of the product. The package can be opened only after making the payment. Please note that partial order can’t be delivered.

You need to call customer care on 1800-000-0100 or email us at Email Id to cancel your order, but note that the order can be cancel only before shipping.

Our delivery partners will only accept Indian Rupees.

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