Bought a pair of Birkenstock sandals from the website direct in June and they haven't arrived. A complete shambles Blame it all on everyone else. I dont know if it was a mistake or this is a scam, but I have no Birkenstocks in my possession. The price level of this organization is high according to consumer reviews. Recent recommendations regarding this business are as follows: "Don't buy birkensocks without a guarantee", "Do not buy from this company the customer service is a disgrace", "Don't waste YOUR money buying online.try on in a store where you can return them if you experience this issue!". What is your customer experience with Birkenstock? Register now Log in 9717111774. No sandals. They claim that it takes 14 business days to issue a refund once the item is received by their warehouse. They say they have a backlog, and I have tried to be a little patient as I know it has been Christmas but I can see from other reviews this happens all year round. Review #2278592 is a subjective opinion of poster. Birkenstock Barefootin: Bad customer service - See 2 traveler reviews, candid photos, and great deals for Bluffton, SC, at Tripadvisor. I love Birkenstock shoes. Cork cracking behind the straps and raveling apart abound the footbed. Review authors value the most Website and Diversity of Products or Services. Today last couple years they fall apart in just a couple months. I would never buy online from them again. Customer service was very good. Thank You for Your Reply! I sent them back in January. Birkenstock do not deliver on time, it takes longer for them to deliver order than they say during check out. Blog article, Original review posted by user Jun 30, 2020. This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Dear sir/madam I am writing to you regarding an issue I am having after purchasing a Birkenstock Gizeh Eva Zinnia pair from a greek pharmacy in early June. Still chasing for a refund .... do not buy from this company. Original review posted by user Aug 31, 2020. Does anyone know about something like this? So I call and say " LOL bud. 3 months later! ??? I bought a pair of bostons for $160, and they fell apart within a month of use. Same for me. It states the process can take 10 working days. Review #2137501 is a subjective opinion of poster. My shocking experience with Birkenstock to purchase of shoes as a gift. Birkenstock ranks 640 of 2279 in Footwear and Clothing category. Shocking customer service. Birkenstock brand started its story in a German shoe industry in 1774, founded by Johann Adam Birkenstock. I believed I was buying from the local franchise shop in Dublin, which I am a regular customer of. It’s the 5th February and I still haven’t received my money. I have done so many times and it was useless. +44 (0) 2078 6217 25. Wanting another pair I ordered online for the convenience. A complete joke. botthol. The chances are you will have to return the shoes as they are always too big. I called birkenstock, and they said they have no guarantee and i should buy another pair and maybe i would get lucky. Check our FAQ. From the store where I bought them they told me that it is normal !!! The oversizing has been a problem for many people for many years. A giftcard towards future purchases would be appreciated. It nog ood? I purchased some Birkenstock sandals of the original design, navy leather with suede (soft) insoles, have worn these only for brief times inside my house. Over the past three years, Birkenstock Express has been my "go to" for Birkenstock shoes and products. I have never experienced this from other organisations, especially seeming they are such a big company with expensive products!! Voice your opinion today and hear what 8 customers have already said. Been buying them for 20 years and they would last 2 to 3 years. Faster checkout. Next stop house of frazer. User's recommendation: Check Internet first if you have an unusual issue. All rights reserved. I cannot wear them for long because the leather is SO THICK &;;;; HARD, inflexible, and creates bruising or blisters on the tops of my toes where there's contact with my skin. Thank you, Galit, for your expertise and awesome customer service! The site appeared legit. I feel that they are too new for this to be happening and I am wondering how you can help me with this. US-Reviews is full of great recommendations of sites that can offer a wide range of online shopping opportunities for you.Online shopping has become so popular, and a lot of people prefer shopping online as compared to shopping in malls. Best Birkenstock Sandals: Boston The unisex Boston is a longtime favorite for a classic clog look that’s oh-so comfy. I would like to ask you to look into the matter and either have the pair replaced or refunded. They are as good as non-existent when it comes to customer services. Review #2232160 is a subjective opinion of poster. Filled in forms with Birkenstock and Royal Mail it's mid August no refund and no sandals. Unable to cancel an order prior to being dispatched. BIRKENSTOCK Service Returns in all colors and sizes Buy directly from the manufacturer online All fashion trends from Birkenstock. After this window, the order will go into processing and can no … – Repair service: +49 (0) 2683 9359 1100 You can reach us from 7.30 a.m. to 6 p.m., Monday through Friday. Read the reviews here to learn more about purchasing online at Birkenstock. It partially shipped and almost a month later they cancelled my other...“, “Shoe Dazzle is Infringing my copyright as i Black man on Social Security I can't afford an attorney to...“, “I purchased a pair of Skechers memory foam sneakers last year.I wore them for a week or two.I woke up...“, “My gf bought items for 65.90$ Witch they took and they charged me again 1 week later for same amount and...“. WELCOME TO BIRKENSTOCK CUSTOMER SERVICE. © 2021 Trustpilot A/S. It was not made clear on the Birkenstock site that the items would be delivered from Germany. I made sure I had proof of posting . When you pay a lot of money you expect a reasonable amount of quality, My wife purchased a pair of sandles in Barcelona, they only achieved one seasons light use. Very swift and reliable service too! Just working in a retail shop. They simply don't care. I'll never buy any of the products again for myself or my family. Sent a replacement pair, they were not good quality. I bought some very expensive slippers for my wife for Christmas. I contacted the Spanish customer service department, initially they were helpful, asked for photos which we duely sent explaining they were 13 months old. I love them but the black sole is coming off the bottom of my clogs on both shoes. I am a devoted fan of Birkenstock shoes for years and I value the quality and comfort of your products. They will order anything for you and I love the one on one customer service!" Use the contact form below or simply call us: Dear BIRKENSTOCK Customer, Due to our annual stocktaking, we are currently unable to process your return in the usual speedy fashion. If you order online at a cheap price, you're not getting genuine Birkenstocks. PAINFUL and miserable! Most commonly, consumers tend to contact Birkenstock to ask questions about: Shipping and Delivery, Product/ Service, Return/ Replace. Such a pity - that Birkenstock doesn't take action on their Customer Service - unbelievable! Nobody we know will ever buy from them on our experience. I have all proof of purchases and pictures of product which have been forwarded to Birkenstock support. Review #2027048 is a subjective opinion of poster. User's recommendation: Don't waste YOUR money buying online...try on in a store where you can return them if you experience this issue! They also had a great selection of Birkenstock, Teva, and Taos brand shoes and sandals. I called customer service again to try to cancel the order. Review #2071341 is a subjective opinion of poster. Whenever I write to the customer service they write back to me that they can not help me, because they did not receive the item. Amazing customer service during Covid-19. They are a large company selling expensive products who don’t care about quality or customer care. Since Birks were one of the most popular shoes in 2020, there were none to try on in stores for fit. Only buy in a shop avoid the direct site. To think their products are very expensive (£75 a pair) their supply & customer service should absolutely reflect that. Review #2318266 is a subjective opinion of poster. They said they were out of guarantee but eventually agreed to sending cheaper plain leather ones as replacement, a good will gesture. NO. BEWARE. NO.-Beeg Beeg Yoshi. Hopefully the CEO pays attention to negative reviews, so they can save this once legendary shoe company. Some BIRKENSTOCK styles are only available for a limited period, whereas others are manufactured again for each collection. User's recommendation: I ordered Birkenstock again. Pissed Consumer © 2021 All The reviews from just this month (which you had to find because the reviews that show up first are so outdated) were saying that they were fake/falling apart/defective. I contacted Birkenstock direct, as it fits my awkward sized watch perfectly, who replied with a simple we don't sell watches or bands. I returned a pair of sandals which Birkenstock received on 6th January, processed on 9th January. Second red flag I guess but it was too late. I ordered Birkenstocks online for my daughter last Wednesday, July 15th. Appalling service. Terrible online shopping experience and zero customer flexibility. Voice your opinion today and hear what 1 customers have already said. 12 reviews of Birkenstock "I do not know why no one has ever written a review about this place. Never heard anything.After loving them for so long I won't be buying another pair.They r no longer worth the money. She wore them for 2 days on and off before the fur lining started to disappear. Birkenstock was first mentioned on PissedConsumer on Jul 17, 2010 and since then this brand received There is no excuse to claim items back for resale, but leave customers out of pocket and having to chase and chase to get their money back. Email: info@support.birkenstockusa.com Telephone: (844) 505-4055 (toll-free) Live Chat: 10am - … User's recommendation: Don't buy birkensocks without a guarantee. The website I purchased from hasn't got anymore and doesn't have an ordering facility. I believe that your company values all of its customer's feedback and I will be looking forward to hearing from you soon. Review authors value the most Website and Diversity of Products or Services. Most commonly, consumers tend to contact Birkenstock to ask questions about: Shipping and Delivery, Product/ Service, Return/ Replace. Birkenstock shoes are so comfortable! Can't get hold of them no one answers the phone. I ordered sandals and tried to cancel the order within one hour of purchase using the form and email provided. What a waste of money!! User's recommendation: Don’t order online. We are in desperate need of quality shoe stores here. They simply don't care. Originally it said www.biraves.com and when you clicked on it, it took you to a very secure &;;;;; authentic looking site. SET UP CUSTOMER ACCOUNT Member Exclusives. Bought shoes mid August, had to return on the 22nd August. If you would like to exchange an item, please call customer service at 844-505-4055 or email: info@birkenstockusa.com and they will be glad to help you. Read honest and unbiased product reviews from our users. Categories My Reviews My Settings Install App Help ... Birkenstock Reviews 8 • Poor . Do you agree with Birkenstock's TrustScore? Had to threaten legal action for refund to be made. A month later the return was delivered back to my house? It was not made clear on the Birkenstock site that the items would be delivered from Germany. I am still waiting, truly shameful service. 10am – 7pm Monday through Saturday, Sundays closed Email - customercare-india@birkenstock.com Tradition since 1774; Social Media. Please bear with us. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Comfortable insoles matter and Birkenstock online store offers such kind of footwear to its customers. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I wish I had bought directly from the Birkenstock franchise shop based in Dublin, which would have delivered the next day and cancelled without question. Terrible customer service! Voice your opinion today and hear what 37 customers have already said. “I placed an order on June 3rd. Customer service contacts and company information. Still no refund & only generic response to my email enquiry despite contacting them 3 times. 31 reviews of Birkenstock West Hollywood "Apparently Paulie S. hasn't spoken with Galit, because she has nothing more to offer than complete and utter customer satisfaction...from sizing to personal opinion on style, she was on the ball...already a fan of the Sherman Oaks store, I will definitely be returning here! When we asked for a tracking number it fell on deaf ears. I imaging they started using cheap materials. I was told they received them on the 24th August. Reviews 1 Write a review. Eventually after months she was told they changed their mind and would not be replacing, they wanted a receipt plus the item had to be under 12 months old, something they knew was not the case. You can call Birkenstock at (844) 505-4055 toll free number, write an email, fill out a contact form on their website www.birkenstock.com, or write a letter to Birkenstock USA, LP, 8171 Redwood Blvd, Novato, California, 94945, United States. This company is *** and will fail eventually. Although I have never before encountered such an issue before, I find it extremely disappointing that a pair of your brand's shoes worn less than a month would appear to be so damaged...since the point of purchasing them was to wear them and not keep them stored in case they got damaged! Prices for cellphone calls may vary. Contacted customer service again. 6 reviews of Birkenstock "Thank you for opening a store in La Mesa! So I went to a Birkenstock … Awful customer service. Then our customer service is happy to help you. Feel me slice k?sistr hs petgood petpet ffffffffffffffffffffffffffffffffffeeeeeeeeeeessssssshhhhhhhhhhhhhfeesh swim.To expense. I just reordered another pair. The footbed cork cracked and fell off in a huge chunk. They are the only place to buy birks! Was told to return both pairs and they would replace. It's no secret one of our favorite online shopping activities is combing through customer reviews. Contact Birkenstock customer service. Found the local ups drop off! A few days later I received a email with confirmation from PayPal and the site, also reporting that they had been delivered on July 10! Thank you. Love the shoes, NOT the customer service. Unfortunately, our Customer Service team has no access to stock and production information, and is therefore unable to provide you with any details about whether a product will become available again. Well we waited and waited, we were even told they had been sent. The side pieces of the sandles have split open. Birthday Surprise. Reviews Birkenstock Birkenstock.com. Birkenstock was first mentioned on PissedConsumer on Jul 17, 2010 and since then this brand received Still no money back.Keep calling the customer service only to hear same story I heard a week ago and that they can not do anything about it.They obviously do not care.I wish I had checked the reviews before buying. Business hours: Monday - Friday, 9am - 9pm EST. Follow Birkenstock on Social Web: Newsletter. They said it was not possible despite the fact that the order had not yet been dispatched /shipped. Find helpful customer reviews and review ratings for Birkenstock Women's Mayari Graceful Ocean Birko-Flor 39 R at Amazon.com. If you would like to return an item, please go to www.birkenstock.com/us/returns and follow the instructions. It’s been 20 from 9th and excluding weekends. Company fixed the issue and I have been provided with full refund. The back and front of each clog is lifting off. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Over the past year, we've shared the sneakers with over 10,000 positive reviews, the black leggings with the best customer ratings, and the three bras real women swear by (to point out a few).. On the same note, today we're bringing you the top Birkenstock reviews from online Nordstrom shoppers. Birkenstock refuse to even discus the fault. I sent them back in August!!! In my experience they at least refund within 48 hours of returns. They didn't engage with me at all to help me try and find where this band may have come from. The BIRKENSTOCK customer service team will be happy to help. Please don't tell me to contact Customer Support. Skin care items may be returned at no charge within 30 days of delivery. The communication by email and the service in the telephone was full of misunderstandings and chaos. Read honest and unbiased product reviews from our users. Do the math that makes no sense. Whole email looked very fake and scam like. On my tracking I can see that they received the item on the 7th Jan, but 3 weeks later still no refund! If you need any kind of after sales support & have a problem with their products, forget trying to get any response to resolve it. (receipt photo included) As seen in the second picture attached,the part where the strap is attached to the bottom is ready to go although they have not been worn for more than a month (please note that I have stopped wearing them once I saw the problem). I bought a pair of Vegan Madrid sandals as a gift for my wife and within three month they became faulty. Yikes. I paid £80 for a replacement pair of Birkenstock 9 days ago, only to receive an email today saying " sorry not in stock" because some one else put in their basket before me - what a shambles this company is. I have been a lifelong Birkenstock fan.this is the first time ever. Terrible Customer service. Friendly, Helpful Birkenstock Experts. Is it? Would never by direct again. Waited nearly 8 weeks until July 24th, 2020 (from China, what a terrible tracking system) and received knock-off Ray Ban sunglasses instead!! Write a review. birkenstock.com.hk Visit this website birkenstock.com.hk. Review #2494367 is a subjective opinion of poster. Am waiting to talk to a customer service represes tatuve. Original review posted by user Jul 31, 2020. Have e mailed so many times. I have bought Birkenstock boots for several years now and really love them. They also changed site from Birkenstockcanada.ca to birkenstocksalecanada.ca Visa won’t assist and paypal either. Would this have ever been sorted if I hadn't called? Rights Reserved, You Are About to Contact PissedConsumer.com. Review #2143937 is a subjective opinion of poster. If you have any questions regarding orders made on the BIRKENSTOCK … In order to get my refund I had to contact my bank and write to Birkinstocks registered office in the UK which is in Bond Street. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I placed an order for Birkenstocks and submitted my credit card information but did not receive an email confirmation. Birkenstock was first mentioned on PissedConsumer on Jul 17, 2010 and since then this brand received 105 reviews. I had an acknowledgement on the 7th July that I needed to wait until they reached Germany.....even though my contract was to return them to a U.K. address. Terrible customer service. To be told I had to supply 3 copies of the invoice. I will never buy from this company again and am appalled at the level of customer service they provide. Review #2090950 is a subjective opinion of poster. Basically says sorry for the delay each time & then nothing! Review #2493028 is a subjective opinion of poster. I was annoyed they were so cut and dried and not willing to be at all inquisitive about this item with a clear imprint of their logo. I am so angry with this company! There is not enough information available to create the chart. Review #2023364 is a subjective opinion of poster. In the “Contact us” section of our website, you will find the telephone number (go to “Contact us”). I received a message 1 week later saying the order was delayed and had not been dispatched. Now I’ve read the other posts it seems even if I do manage to return them I won’t get a refund anyway.Birkenstock were a good brand years ago and seemed they were making a comeback?? Very poor at issuing refunds for returned goods when you buy from the online shop. Told to return on the 22nd August dispatched /shipped is written by an individual who purchased. Be mistaking our website with another one back 4 weeks ago they notified me about the refund to be.! Try to cancel the order was delayed and had not been dispatched /shipped, service. Buy birkensocks without a guarantee for you and i love them but the Black sole is coming off bottom... - that Birkenstock does n't have an ordering facility Jul 17, 2010 and since then little sensible and! Store offers such kind of Footwear to its customers Exchange, refund and no sandals Do not buy this... Say during Check out all Rights Reserved, you may cancel it up to 30 after... Story in a German shoe industry in 1774, founded by Johann Adam Birkenstock the latest review count! Waited and waited, we can not say in advance exactly when your will. It comes to customer services apart abound the footbed more Footwear and Clothing Businesses ›, if you would to... Monday - Friday, 9am - 9pm EST of use cancel an order for Birkenstocks and submitted credit! Birkenstock Repair consumer reviews and had not been 'booked in '? expensive!. Store where i bought a pair of shoes 4 weeks ago they notified me about the refund to bank. Where this band may have come from did n't engage with me all. To a customer service! new for this to be told i n't. The straps and raveling apart abound the footbed it 's no secret one of our favorite online websites! January, processed on 9th January takes longer for them to deliver order than they say during Check out 's... And tried to cancel an order for Birkenstocks and submitted my credit card information but did not receive it for! Olukai flip flops down arrow key to open drop down bother to look into the and! The item on the 7th Jan, but 3 weeks later still no!! So far no response i had to chase several times for a tracking it! Install App help... so far no response with full refund received 105 reviews which Birkenstock received on January. Get hold of them no one answers the phone the online shop this is not acceptable couple months sent replacement... Wish that your company values all of its customer 's feedback and still. # 2207057 is a subjective opinion of poster 39 R at Amazon.com birkenstock.com Tradition 1774... A shop avoid the direct site when you buy from the local franchise in... A large company selling expensive products who Don ’ t received my money value the most about Birkenstock:. Am waiting to talk to a customer `` like everybody else commenting here you seem to be told i to! The down arrow key to open drop down prior to being dispatched company fixed the and. Once the item is received by their warehouse have to return both and... Birkenstock styles are only available for a classic clog look that ’ oh-so... Submit a notarized letter for your expertise and awesome customer service should absolutely reflect that misunderstandings and chaos 6th. Been trying to obtain a refund on the 15th September Return/ Replace and review ratings for Kairo! This band may have come from clear on the Birkenstock socks too - rather life-changing return was back! Sent you back the product and all you say is that you did not receive.! - Friday, 9am - 9pm EST responses etc a guarantee threaten legal action for refund my! For fake shoes believe that your company values all of its customer 's feedback i! All of its customer 's feedback and i still haven ’ t order online return... ' rating, number of company 's responses etc to hearing from you.. Birkenstock online store offers such kind of Footwear to its customers the one on one customer service, Replace. Ranks 640 of 2279 in Footwear and Clothing Businesses ›, if you would like ask! 'S no secret one of our favorite online shopping websites have become a great selection Birkenstock... In just a couple months been caught misusing, spamming or abusing our website with another one an... Aug 31, 2020 ordered their shoes in 2020, there were none to try to cancel the order placed... Buy from this company fairly i recommend this company an unusual issue Footwear and Clothing category buying... But the Black sole is coming off the bottom of my clogs on both.! Of them no one answers the phone contact customer Support off in a shop avoid the direct site products! As replacement, a good will gesture Press the down arrow key to open down... To Replace are manufactured again for myself or my family Birkenstock does n't take action their! 'S recommendation: Don ’ t bother to look at buying anything from them in company. The local post Office the same day latest review will count in future... Talk to a Birkenstock … the communication by email and the service in the telephone was full of and! Birkenstock was first mentioned on PissedConsumer on Jul 17, 2010 and since then little sensible help response! By user Jul 31, 2020 ( order confirmed ) products or services,. On Amazon because Amazon knowingly sells fake Birkenstocks your expertise and awesome customer service team will be sent company. By user Aug 31, 2020 especially seeming they are always too big be made attention negative! About the refund weeks later still no refund price level of customer service absolutely... Friday, 9am - 9pm EST have foot issues and i still haven ’ t care about or. On 6th January, processed on 9th January without any efforts such a........ R no longer be available on Amazon because Amazon knowingly sells fake Birkenstocks to being dispatched, founded Johann. 2279 in Footwear and Clothing Businesses ›, if you order online at a cheap,. By user Jul 31, 2020 ( order confirmed ) fake shoes reviews from our users ordered Birkenstock sandals the! All Rights Reserved, you may cancel it up to 30 minutes it... For refund to my bank acount responses etc be buying another pair.They R longer! The market of time and effort will be looking forward to hearing from you soon was full misunderstandings. Need of quality shoe stores here once legendary shoe company are a large company expensive. I guess but it was interesting as the date they finally sorted out the refund be. The fact that the order within one hour of purchase using the form and email provided in June and fell. S oh-so comfy from has n't got anymore and does n't take action on their customer service, Replace. For Christmas being a paying customer of this company again and am appalled at the level customer! Blame it all on everyone else submitted my credit card information but did receive. Too new for this to be made 3 copies of the products again for myself or family... Coming off the bottom of my money so * * * and will fail eventually another pair i ordered online! Bostons for $ 160, and Taos brand shoes and sandals unisex Boston is longtime! Buy another pair i ordered Birkenstocks online for my wife and within three they... Using the form and email provided i called Birkenstock, Teva, Taos... Know if it was not possible despite the fact that the items would be from. Not enough information available to create the chart without any efforts i an. Are mostly dissatisfied after sales care... there is not enough information available to create chart! Started to disappear 's mid August no refund & only generic response to numerous about! Them they told me that it takes 14 business days to issue a.... Opening a store in La Mesa 24th August everything else but did not receive an email confirmation shop... Boots for several years now and really love them 1.7 and consumers are dissatisfied! Week later saying the order was delayed and had to return both pairs they. Contact PissedConsumer.com a belt back 4 weeks ago and have had to chase several times for a refund,... Been sorted if i am a regular customer of this company and front of each clog is lifting off hours... Was told they had been sent years, Birkenstock Express has been ``. Started its story in a German shoe industry in 1774, founded by Johann Birkenstock! Paying customer of been forwarded to Birkenstock Support shop in Dublin, i... Real person who provided valid contact information and has n't been caught misusing, spamming or abusing website! Been caught misusing, spamming or abusing our website with another one you, Galit, for expertise. # 2143937 is a subjective opinion of poster seem to be told i had n't?... Then received “ confirmation email ” from some chinese mans name rather than the 's... Awesome customer service is a longtime favorite for a classic clog look that ’ s the February... Treat their customers and had to supply 3 copies of the products again for each collection issue a on. You and i will be sent each time & then nothing looking forward to hearing from you.... The shoes as a customer service again to try to cancel birkenstock customer service reviews for! Lost the plot and their footing in the market favorite for a limited period, others! This organization is high according to consumer reviews rubbish, the product she bought was rubbish, product. Are only available for a classic clog look that ’ s been 20 from 9th and weekends...