If you are required to pay postage, you can get the best price using Parcel Monkey’s shipping calculator. You can find out which countries are eligible for free ASOS returns by visiting the ASOS website. Return through your local USPS post office. What do I do if I think an item is counterfeit? Asos Help @ us.asos.com. It isn’t only Asos that is feeling the impact of returns. Use your power! To apply for a boutique, you must have an ASOS Marketplace account. We do not offer student discount on items purchased via ASOS Marketplace, however boutiques have the option to set up promotion and discount codes so it is a good idea to keep an eye out for these. If an item becomes faulty after wear, the customer is entitled to query a refund or exchange within 28 days of receiving an order. If you don’t receive a response after a reasonable period of time then you can escalate the matter. If you’re returning an item from within the US, ASOS returns can take up to 10 business days (excluding weekends and public holidays) to arrive at their warehouse. Return to top. To organise a return, simply follow the steps in our booking process. Once your item has been shipped a ‘Feedback required’ prompt will show up in the My Marketplace Dashboard area. However a growing number are offering free UK delivery for all. Find answers to all your questions at ASOS Customer Care. ASOS.com's Premiere Delivery service is not valid on ASOS Marketplace. Compare, book and send parcels using discounted parcel delivery services. if you require a different size. As with any transaction, please use ASOS Marketplace's Feedback system to review the seller's product and service for your transaction, but please don't leave feedback until the transaction is complete. If you hit the report button on the product page you can send us a message highlighting your concerns. Any additional charges for customs clearance must be covered by you; we have no control over these charges and can’t predict what they may be. ASOS offers a 10% student discount. If you have confirmed that you have available funds, there may be an issue with the recipient's PayPal account, so we encourage you to message them via their ASOS Marketplace boutique homepage. If you are an overseas buyer you may be subject to import duties and taxes, which are levied once the package reaches your country. If you're returning from outside the US, it can take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to the warehouse in the UK, depending on your location and which postal service you use. If you have contacted the boutique by clicking on “Actions” then “Send Message” from the relevant order on your orders page. Return postage is your responsibility unless the item is incorrect or faulty, in which case the Seller will refund the return postage.If you cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 any standard shipping charges that you have paid to receive your purchase will be included as part of your refund. You may use the withdrawl form to let the Seller know if you wish to cancel your contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Average time to fix: (3 hours) Busiest time: 1:15pm. This guidance rate may differ to that offered by PayPal or your card provider. My item hasn't been delivered, what should I do? It’s easy to print your ASOS return label via the ASOS website and you have a choice of two return options: 1. Visit ASOS returns portal here Ts & Cs apply ), order today stripe ( credit/debit card payments ) payments! 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