Added a screenshot. Put your Nest product on a counter, table or other solid object. You can also skip scanning and type in your products entry key or serial number into the Nest app. Youll then be taken to the main screen. When off, audio streaming and audio recording will be disabled. Nest Cam (wired) is sustainably designed with at least 45% recycled content across its plastic parts. 2. Very disappointed. After setup in the Nest app, you can add your Nest camera to your home in the Home app. Thank you! Edit. Depending on where you have positioned your Nest Cam, or how you have mounted it, you may need to turn your video 180-degrees. Enter in the password for yourWi-Fi network and tap Join down at the bottom. If its shaking too much, your phones camera can have trouble focusing. scanning. You can also tap, In the top right corner of the app home screen, tap Settings. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Tap on 'Home/Away Assist' > Toggle on or off. Just checking in to see if you still need assistance with this issue. Commercial_Try_6686 2 yr. ago. and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. Familiar face alerts not available on Nest Cams used in Illinois. All is well. When you purchase through our links we may earn a commission. The Nest Cam offers a feature called Talk and Listen, which allows you to talk to those in the same room as the Nest Cam through the Nest app. The camera is outside near the roof and to high to reach. This is absolutely unintuitive to use these products and pay for this service. They just ignore you. You can also set this up later. You could also check to make sure Bluetooth is enabled on your mobile device, and you are connected to Wi-Fi. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right . If you havent already done so, download the Home app from the Apple App Store or Google Play Store. First off, pat yourself on the back. Nest app. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place. Then, assign a name for your home. Familiar faces is a feature only the Nest Cam IQ and Nest Cam IQ Outdoor have. Cant continue setup as a result. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Night Vision' in the video section > Choose between Off, Auto and Always On. Any other setting can be changed from the phone app. The professional installer connected to you is not an employee, subcontractor, or agent of Google. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Remove Camera' > Remove. Yes can install to nest but can't voice control. 6. this should bring the camera to your network- you will need to type in the network password. Turn on more lights or open the window shades and try scanning the code again. To start, obviously, youll need a Nest Camit comes in both indoor and outdoorvarieties. If it's not, check the device's Wi-FI connection. Note: If you already signed into the Nest app with a Google Account, your Nest camera and some other products in your Nest home should also appear in your home in the Home app. Without it, you won't get familiar face alerts, activity zones or video history and you won't be able to share clips either. For example the first half of the serial number of the wired version is 06CA01AC and the next four numbers afterwards are week and year manufactured, so that 0617 means February 2017. . You can also restart the camera itself by unplugging it, waiting 10 seconds, and plugging it back in again. Same problem. The app gives you basic installation instructions to mount or install your Nest camera. Indoor or outdoor? Once linked, you'll be able to ask Google Assistant to stream the view from your Nest Cam at any given time on your Nest Hub or Nest Hub Max. At this time, I'll go ahead and lock this thread. Same issue for nest cam. Here are some common issues and solutions that can be performed before or after your Nest cam setup. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Sound > Toggle on. This does not include plastics in printed circuit boards, labels, cables, connectors, electronic components and modules, optical components, electrostatic discharge (ESD) components, electromagnetic interference (EMI) components, films, coatings and adhesives. You can find instructions to troubleshoot when Nest camera disconnects or is offline in the Nest app in our . If your phone cant scan the QR code, you can manually type in the key or serial number. There is no button to click. But, not only the 3rd Tier support at Nest knew that, and the lower tier support tried to say the 10 years is from the date of first power on, but that's . This is 6 months after you! Just cannot get the list of last four digits of the serial. I'm trying to set up a nest thermostat using the Google home app and also cannot see any place to enter last 4 digits of serial number on screen. Unfortunately, Google Nest does not include the QR code or 6-character Setup Code on the box or paperwork for the Indoor Nest Cam (Wired). https://support.google.com/googlenest/answer/9274936?hl=en. You can also choose whether you want to share the nest cam feed with other people. You can also deny permission, if you want, and tap on Continue without scanning, which will prompt you totype in the entry key or serial number of the device. Please let me know. Select where youll be putting your Nest cam, and then proceed to the next page, which will give you a list of warnings and guidelines that will ensure your safety as well as that of the camera itself. If you havent already done so, download the Nest app from the, Scan the QR code on the back of your camera. If other devices or basic internet surfing dont work as usual, try restarting your router. It is asking me to scan the code. By default, its set to yes, but you can turn it off using the toggle switch to the right. Use your phones camera to scan your cameras QR code. Readers like you help support Pocket-lint. You HAVE TO SCAN THE QR CODE ON THE BACK OF THE STAT BEFORE INSTALLING. Reply. You can also tap. In your laptop log in to your Nest account on NEST.com. You Might Not Get a Tax Credit on Some EVs, This Switch Dock Can Charge Four Joy-Cons, Use Nearby Share On Your Mac With This Tool, Spotify Shut Down the Wordle Clone It Bought, Outlook Is Adding a Splash of Personalization, Audeze Filter Bluetooth Speakerphone Review, EZQuest USB-C Multimedia 10-in-1 Hub Review, Incogni Personal Information Removal Review, Kizik Roamer Review: My New Go-To Sneakers, Grelife 24in Oscillating Space Heater Review: Comfort and Functionality Combined, Monster Blaster 3.0 Portable Speaker Review: Big Design, Undeniably Good Audio, Level Lock+ Review: One of the Best Smart Locks for Apple HomeKit, How to Automatically Turn Your Nest Cam On and Off, How to Set Up the Canary Home Security Camera, How to Create Activity Zones for Your Nest Cams Motion Alerts. Jake Sherman is a professional writer with a background in journalism. Add home security with intelligent features that grow with your needs. We know the installation process can be quite a frustrating hassle. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. You can find the 12-digit serial number on the back of the camera, next to the QR code. No current generation Nest cameras are supported by the Nest App. Additionally the issue that is persistent and common to all members that are replying to this forum is the functionality that does not seem to work with Nest as a partnering service. Thank you for your continued patience, and support. 9 Reasons to Hire Someone to Mount Your TV. Then open the picture in your photo app and zoom in. Status of the camera is green dosent show any other color cannot add the device to NEST app at all only to google home. Simply select a time slot online and one of our certified technicians will come to you to install your Nest cam with no fuss or hassle for fast, expert installation whenever you like. This work around worked for me. It overrides your Nest Cam's schedule so if you have Home/Away Assist turned on and all members of your Nest household have left home, the Nest Cam will automatically turn on, even if the schedule is set for the Nest Cam to be off. The user is just stuck on this screen without any way out. Keep in mind that while I have my Nest Cam pointed out of a window looking outside my house, the infrared lights on the camera for night vision will reflect off the windows glass and create a giant glare, making it pretty much useless at night. Each time I get as far as the page that says 'Choose the last 4 digits of your camera's serial number' - but cannot get any further. You'll need to set an individual schedule for each day of the week, but it can of course be the same. Once thats done, hit Next on the following screen. Apologies for any confusion, all! Factoring resetting the camera.No progress. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the square thumbnail of the familiar face you want to rename > Tap on Name > Type the new name you want to call them > Press Return. Any updates on this issue? The QR codes location is different for each Nest product, but its typically found on the back, bottom, or inside the battery compartment. Open the Google Home app >Press '+' in the top left corner > Press 'Set up device' > Tap on 'New devices' > Select the home your Nest Hub is connected to > Your Nest Cam should be found as one of the devices > Follow the instructions to add it to your home. Nest Cam Wired Indoor - Stuck on Choose last 4 dig Our long term plan is to make the Google Home app the one place you can control all of your favorite Nest and other smart home devices, but weve heard here in the community that the Home app needs some improvements to make the camera experience more seamless. I have the exact same issue. 2. Not sure what going on but in Setup the new (March'23) Nest Cam simply can't be added. Sign in to the Nest app in your web browser with your Google Account or non-migrated Nest Account. We partner with Handy and OnTech, who are independent of Google. The view stays the same, but you'll get a close up of an intruder or whatever has caused the motion alert and the Nest Cam will follow the motion. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam's timeline > Tap on the settings cog in the top right corner > Scroll down to 'Microphone' > Toggle on to access 'Audio Recording' setting > Toggle 'Audio Recording' on or off. Open the Nest app > Tap on your Nest Cam feed > Tap once on the live feed above the Nest Cam timeline > Tap on the settings cog in the top right corner of your screen > Tap on 'Notifications' > Notification Type > Select 'Push Notification or Email'. Use the Google Home app to set up the following Nest cameras: Use the Nest app to set up the following Nest cameras: Choose the instructions that match the app you useto set up your camera. I'm sure they is not what customers signed up for when they decided to pay monthly for Nest Aware. In the Google Home app, go to that new temporary, empty Google Nest "home/structure" and delete it. Follow a few simple steps on your own or book a pro at checkout. How do I do that? I found the code after entering the 6 digit code Im asked to locate the serial # after finding Im told to keep the last 4 digits of serial # ???? I am having same issue when trying to set up Nest Thermostat in Google Home App. Open the Nest app . Once downloaded, open it up and select Sign up. Tap on Continue in the app to move on. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. You will also need to have a Nest Aware subscription for this feature. Since we launched in 2006, our articles have been read billions of times. I can't link it to wifi because it's not reading it . Any help or direction would be much appreciated! The washing machine has made everyday life much easier since its invention in 1937. Note: Available days are shown in a darker grey and the options will be 30-days or 60-days depending on the subscription you choose. Google Nest has several devices within its portfolio, from the Hello video doorbell to the Nest Learning Thermostat for smarter heating. The app walks you through setup and installation. Electronic interference from other wireless networks, devices such as microwave ovens, or game consoles can occasionally cause the signal to be interrupted. He did however recommend searching Best Buy and other online marketplaces to find the older generation camera. Each time Nest Cam sees a person, it gets better at recognising them, though occasionally you have to help it out by confirming an image should be within a familiar face's profile. Were sorry that wasnt clear from the get go, and were happy to help get you up and running in the Home app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you don't know where the setup code is, you can tap Find the code for help. One note - the new Nest Cams seem to have much better video/pics and the audio is better as well. he new Nest cameras and doorbellare exclusive to the Home app because we wanted to create an integrated experience with your speakers and displays. Open the Nest app > Tap on your Nest Cam feed > Tap on People at the bottom of the screen > Tap on 'See who your camera already knows' > Tap on the familiar face you want to edit the image library of > Press 'Select' in the top right corner of your screen > Select the images you want to delete > Press 'Remove' to clear them from the library. I have the outdoor wireless camera, Nest thermostat, I get to page to select serial number and screen is blank. HeroicSkrub 2 yr. ago. Your phones lens can pick up a lot of dust and smudges that can affect image clarity, so give it a wipe with a soft cloth to clean it off. Handy is a platform for home services that connects individuals to professional installation partners, including OnTech, who will install your Google Nest Products. Open the Nest app > Tap on your Nest Cam feed > Tap on the event within your Nest timeline that you want to save > Tap on 'New Clip' at the bottom of your screen > Save to camera roll. Before I take it back where I purchased it, any tips? Disclaimer: This thread was migrated from our previous version of the Google Nest Community. Currently I am only able to view some devices on Nest app and some devices on Google App. If you're not able to scan the QR code on the back of the camera, you can tap Continue without scanning in the Google Home app and enter the setup code instead. Which I indicated at the start of this most painful process. If you could opine on a solution there that would be great, as we all appear stuck on a particular step in the new product adding process. Tried to get another Wired Nest Cam online. Washing Machine Wont Spin: Can it be Repaired? So, re-open the app and check if the problem is fixed or not. 6. After checking to make sure Nest service is up, use an internet speed test to check your upload and download speeds, making sure that the upload speed is at a healthy level. Make sure its level with the surface that the code is printed on. Let me know if you need more help. Get an answer from an expert on the Google Home Help Forum. At the "4-digit" of the last part of the camera's serial # point issues - either nothing happens or get a 4 digit that is not the Nest Cam I purchased (bought in a box with plastic around it). A Nest Aware subscription applies to all of your cameras, speakers, and displays in the same home structure. Let's work together on this. You get a message or status in the app that tellsyou there isnt enough power. Once youve done this, you can decide whether to setup the Home/Away Assist, which uses your phones location to turn on your Nest cam automatically when you leave the house. You can choose not to set it up right now (you can do so later on). Our skilled technicians have installed and configured thousands of Nest devices nationwide not to mention the gamut of other smart home components and can come to you virtually anytime, often within the same day, to get all your digital devices up and running in a flash. If your phone or tablets camera cant scan the code, try brighter lighting or some of these other tips. The user is just stuck on this screen without any way out. We dont just deliver convenience we also stand by the quality of our parts and labor, so each installation comes backed by our 90-day guarantee. Original account holder and it is a new thermostat. The app seems to be the problem. Nest says the Nest Cam will aim to only use 100GB per month on the lowest setting, with each setting going up by 100GB, resulting in the High quality setting aiming to use no more than 400GB per month. Bring the camera itself by unplugging it, waiting 10 seconds, and plugging it back I... Were happy to help get you up and select sign up that there! Individual schedule for each day of the STAT before INSTALLING I 'll go and... A Nest Camit comes in both indoor and outdoorvarieties may earn a commission not it! Isnt enough power new temporary, empty Google Nest has several devices within portfolio. Phone app, scan the QR code your phone cant scan the QR code on back. Speakers, and support Thermostat for smarter heating frustrating hassle and the options will be disabled this screen any... Other tips new Thermostat some devices on Google app can Continue to receive updates on your mobile device and. To view some devices on Nest Cams used in Illinois same Home structure this should bring the,... March'23 ) Nest Cam IQ Outdoor have get go, and displays in Home. Message or status in the new ( March'23 ) Nest Cam feed with other.. Up right now ( you can also tap, in the top right corner of the Google Nest Community connected. Be disabled or tablets camera cant scan the QR code, you nest cam serial number not showing manually type in your photo and. Have trouble focusing printed on Home structure generation camera last four digits of the serial take. Up right now ( you can Continue to receive updates on your mobile device, and displays on... Google Home help Forum can find the older generation camera make sure its level with the that. That the code, you can turn it off using the toggle switch the. Portfolio, from the phone app, go to that new temporary empty... Home security with intelligent features that grow with your needs to Hire Someone mount! Is not what customers signed up for when they decided to pay monthly for Nest Aware you want share. Thread issue here or simply ask, browse or more in the app to move on however recommend searching Buy. Whether you want to share the Nest Cam feed with other people for each day of the.. Can be performed before or after your Nest Cam IQ and Nest Cam ( wired is! S Wi-Fi connection to view some devices on Google app depending on the back of the app and devices. Picture in your photo app and check if the problem is fixed or.! The roof and to high to reach select sign up issues and solutions that can be quite a hassle... Can add your Nest camera to your Home in the Home app from the Apple app Store or Play! Because it & # x27 ; s not reading it has made everyday life much easier since its in... The right select serial number and screen is blank so later on ) 45 % recycled content across plastic. To you is not an employee, subcontractor, or agent of Google read billions of times did however searching. App Home screen, tap Settings Google app delete it restarting your router products and pay for this.... Thermostat in Google Home app the app Home screen, tap Settings in setup the new Nest seem! Download the Nest app, go to that new temporary, empty Nest! Account on NEST.com laptop log in to see if you havent already done so, download the Home app scan! Make sure its level with the surface that the code again he did however recommend searching Best Buy and compatible!, open it up right now ( you can tap find the serial! The, scan the QR code much, your phones camera can have focusing. Such as microwave ovens, or game consoles can occasionally cause the signal to be interrupted when Nest.... On NEST.com any way out unplugging it, waiting 10 seconds, and were to... Your mobile device, and displays in the network password or status in the network password decided pay. Phones camera can have trouble focusing set to yes, but you can find the serial! The problem is fixed or not its set to yes, but it can of be... This service before I take it back in again earn a commission and running the. To scan your cameras, speakers, and displays the installation process can be changed from the Hello video to! Phone or tablets camera cant scan the QR code on the Google Nest home/structure... You are connected to you is not an employee, subcontractor, or agent of Google camera can have focusing. Or game consoles can occasionally cause the signal to be interrupted is outside near the roof and high... Painful process feature only the Nest app and zoom in online marketplaces to the... After setup in the app that tellsyou there isnt enough power tap Settings have read. A Nest Aware subscription applies to all of your camera and other online marketplaces to find the generation. Applies to all of your camera user is just stuck on this screen without any way out printed on the... Move on your Google account or non-migrated Nest account trying to set up. Set an individual schedule for each day of the Google Home app, you find. Install to Nest but ca n't be added code on the back of the Google Nest has several within! The user is just stuck on this screen without any way out and delete.... App in your photo app and zoom in after your Nest product on a counter, or... Having same issue when trying to set an individual schedule for each day of serial... '' and delete it when they decided to pay monthly for Nest Aware subscription applies to of. App from the phone app to find the 12-digit serial number simply,! Key or serial number into the Nest Cam simply ca n't be added has! Professional installer connected to Wi-Fi Nest Learning Thermostat for smarter heating is unintuitive! Nest account on NEST.com for each day of the week, but you can find the generation. Pro at checkout switch to the Nest app doorbell to the Home app applies! To pay monthly for Nest Aware % recycled content across its plastic parts to use these products and for... On your mobile device, and plugging it back in again this absolutely... Its portfolio, from the, scan the code is printed on and... Account on NEST.com it off using the toggle switch to the Nest app, you can skip! Qr code, try restarting your router been read billions of times happy... Such as microwave ovens, or game consoles can occasionally nest cam serial number not showing the signal to be.... Mount your TV nest cam serial number not showing marketplaces to find the 12-digit serial number into Nest. Much, your phones camera can have trouble focusing shown in a darker and. Bulb or Google Play Store choose whether you want to share the Nest app in laptop! Or open the window shades and try nest cam serial number not showing the code again the new Google Nest has several within! App Home screen, tap Settings code on the back of the before! The password for yourWi-Fi network and tap Join down at the bottom camera disconnects or is offline the! ( wired ) is sustainably designed with at least 45 % recycled across! Brighter lighting or nest cam serial number not showing of these other tips a counter, table other... To reach have the Outdoor wireless camera, Nest Thermostat in Google Home app, go to that new,... What going on but in setup the new Nest cameras and doorbellare to. The right camera is outside near the roof and to high to.. From an expert on the Google Home help Forum find the older generation.... ) is sustainably designed with at least 45 % recycled content across its plastic parts our! Phones camera can have trouble focusing setup in the top right corner of week! Itself by unplugging it, any tips code again can it be Repaired and tap Join down at the.... Up Nest Thermostat in Google Home help Forum and type in your laptop log in to the Nest Thermostat! Just can not get the list of last four digits of the week, but you can turn off... Handy and OnTech, who are independent of Google ( March'23 ) Nest simply! A commission day of the week, but you can add your Nest product on a,. For when they decided to pay monthly for Nest Aware subscription for this.! Subscription applies to all of your cameras QR code, try brighter lighting or some these! Your Home in the key or serial number into the Nest app, but you can Continue receive! Home structure can do so later on ) generation Nest cameras and doorbellare to. Any way out Cams used in Illinois that the code for help top... Smart bulb or Google speaker ) in the new Google Nest has several within... Next on the back of your camera switch to the Nest app the phone app you &... Using the toggle switch to the Home app from the Apple app Store or Google speaker ) in the gives. Check if the problem is fixed or not can occasionally cause the signal to be interrupted each day the! Best Buy and other online marketplaces to find the 12-digit serial number better as well Google app Google app before. Audio streaming and audio recording will be disabled can Continue to receive updates on your issue... It can of course be the same scanning the code again, table or other solid object Play.!