It's an intelligent feature that helps users troubleshoot problems with the washing machine. With the harness secure, you can mount the door lock in the same place as before, using the same screws. Modern washers released under LG brand are equipped with a self-diagnosis system. Check to see that the drain hose is properly installed. If you notice a problem with your washer and have difficulty troubleshooting it, the Diagnostic Mode can help you. In the TEST MODE-the sensor(s) that monitors an imbalanced condition will be **disabled**. Turn the knob or press the cycle buttons to select the Tub Clean cycle then press the Start/Pause button to begin the cycle. To learn more about your washing machine, or to order parts, click here. During the test cycle, the machine. Remove the drawer and inserts and check for buildup once or twice a month. I am Appliance Repair Technician and this website was created with a purpose to help my visitors to find proper information about appliance and home repairs. January 4, 2022. . Warning:The inlet screens protect the delicate parts of the inlet valve from being damaged by particles that could enter the valves with the water supply. 1. Before reattaching the water inlet hoses, flush them by running several gallons of water through them into a bucket or drain, preferably with the faucets wide open for maximum flow. To prevent this from happening again, I removed the rubber hose extension and reduced the height of the PVC drain pipe (see the installation manual for maximum and minimum drain heights). This adds about 2 hours to the cycle time. Exit the diagnostic test mode. The washer cannot push the water any higher. Check all pockets, to make sure that they are empty. Else, youll use different troubleshooting. How it fails: The main control board consists of several components that control the machines various functions, including the lid lock or door lock. Bleach may build up on the bleach dispenser cover. After you finish using the washer, leave the lid open overnight to allow air to circulate and dry the tub. Rearrange the load to allow for proper spinning, then close the door and press the start/pause button. Next, open the dispenser drawer and add anti-lime scale powder, vinegar, or squeezed lemon juice to the manual wash compartment. Note: Proper care of your washer can extend its life. First, check whether the load is too small. If thats the case, you can do that by entering the washer into its diagnostic mode. Running test mode on LG washing machines can be confusing even for seasoned veterans of appliance repair. If too many suds are detected during spinning, the washing machine stops to help prevent leaking. It often happens when a device does not work. Check for clothing and other obstructions preventing the lid from closing. If the tub is still filled with water, another option is to empty the water into a shallow pan by pulling the drain tube on the inner left side of the drawer. No appointments. 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You may have to check the water pressure - make sure you have adequate water pressure. Lift the front of the drawer upwards and pull it completely out. Press the Power button to turn on the washer. The Diagnostic Mode is available in most LG washing machines. This applies ONLY to WT4870, 5070, 5075, 5170, 5270, 4970. Open and re-close the drawer as an attempt to clear the code. You can also exit the diagnostic mode as follows: Press and hold the 1st button you pressed to activate the diagnostic mode. If so, the drum may stop spinning or may be interrupted. How to unlock the control panel. The CE error code indicates that there has been an over-current in the electrical circuit of the motor. Cd is not an error code, but an indicator that the drying cycle is completed, it actually means "cool down" when displayed on the multi display. Pour hot water on the frozen faucets to thaw the water inlet hoses and remove the water inlet hoses. to Use pliers to pull out the filters from the water valves. Make sure to run the Tub Clean cycle only when the tub is empty. To lock the control panel, first turn the power on. . Remove its mounting screws and gently remove its wires from the washer. The unit will require a repair service. Unfortunately, this component cannot be repaired, which is why a total replacement is necessary. The cool down cycle will continue either until the customer presses any of the buttons to remove the clothes or until 4 hours have passed. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. The error may look like dE1, del or dEL on your unit's display. This will expel some of the antifreeze, leaving enough to protect the washer from damage. Warning: Make sure children and pets do not climb into the tub. If the load is too small, additional time will need to be added to help solve the unbalanced load. On some model, the OPTION button is used to activate and deactivate this feature. Kenmore 796 top-load washer (made by LG?) If the dE3 error code persists, close the water tap; and unplug the washer. Remove foreign objects and soak the filters in white vinegar or a lime scale remover. If shortly after starting the cycle you hear a noise, followed by the dE2 error code, this means that the door is closed but did not lock properly. Why It Happens And How To Fix? Caring for your top loader after a wash: After the cycle is finished, wipe the lid and the inside of the lid seal to remove any moisture. The laundry may be damaged or contaminated with cleaning products. Be sure to put the drain tube back on the plug completely, or there will be a leak. Please call your LG service center for support. While the drain hose does not request cleaning, it is recommended to check it while you perform periodic maintenance on your washer. The E6 error indicates an error about the clutch. So, after a long time of repeated use, the door lock will likely fail. You can follow the steps as described below: If you cant fix the problem independently, do not hesitate to contact a technician or professional for help. 43K views 2 years ago LG WT7300CW - How To Run TEST Cycle & Smart Diagnosis This is a demonstration of the LG WT7300CW Test Cycle and Smart Diagnosis. Drain any water in the compartments and let them dry. He shares his findings on this blog. Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. If the unit is powered on and left idle for 4 minutes without starting a cycle. The UE error code indicates an unbalanced load. How it fails: Top-loading models will experience the dE error code when the lid lock has failed. Verify that the Stacking Switch is sitting correctly. Press the Start/Pause button to start the drain pump for 1 minute. You will likely hear the sound of the lock trying to engage a few times before the dE error appears. Remove the filters from the water valves carefully. LG washing machines face their fair share of problems, just like any other brand. Its an intelligent feature that helps users troubleshoot problems with the washing machine. Do not touch the surface or the display with sharp objects. Detergent and fabric softener may build up in the dispenser drawer. The fixes might be complex in some cases, and youll need the help of a technician. Hold your smartphone close to the logo until a sound sequence is completed. Close the lid, select and start to tub clean cycle and then close the drawer. Note: Over time, residue may build up in the tub, leading to mildew or a musty odor. Download and Install the Smart ThinQ app on your smartphone. This is usually the result of faulty water valve. We apologize for this inconvenience. The IE error code indicates a problem with the water supply. The frequency of this code being shown has grown steadily more common over the last year and is now is almost guaranteed to flash regardless of the type of load or which cycle is selected. Press the POWER to turn on the washer. 2. Some buttons do not operate when pressed o. Troubleshooting You can do that by following the steps described below. Verify that the faucets are fully open at the source: Make sure there is appropriate water pressure and that the faucets are fully opened. Operating the washer with these filters removed could cause a valve to open continuously, resulting in flooding and/or property damage. If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning. Periodically clean the mineral buildup on the internal components to extend the lifespan of the washer. When the control lock is activated, a chime will sound and CL will appear on the display and now your control panel is locked. In order to get the best possible experience from our website, please follow below instructions. If your specific error code is not listed here, please contact us for further assitance. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Check the water inlet and drain hoses. Run a tub clean cycle every 30 wash loads. This feature is built to help users tackle their appliances problem. The Sidekick pedestal washer cannot be used by itself or under any other washer and should never be installed under a dryer. Start by unscrewing the rear control panel. Cover the supply hose with a warm, wet towel to defrost the water supply hose. This adds about two hours to the cycle time. Do not use the washer without the inlet filters. How it fails: The door lock on your LG washer is engaged electrically. Mineral scale and other spots may be removed from the stainless steel tub using a soft cloth soaked in stainless steel cleaner. Read more. In order to drain out any trapped water, power the washer back on, and press the spin speed button until no spin is selected, and press the START/PAUSE button. Laundry Accessories, Washer Dryer Combos, Washers, After the cycle is finished, wipe the lid and the inside of the lid seal to remove any moisture. Doing so may cause fire or electric shock. Reconnect the water inlet hoses to the water inlets of the washer and to the faucets. After the tone transmission, check the diagnosis result through the next screen. Wipe the body of the washer with a dry cloth to remove any moisture. Why It Happens and How To Fix? Youll find the lid lock underneath it. You must replace those connectors the same way around when you put in the new control board. Download the LG SmartThinQ on both android and iOS: NOTE: Follow the troubleshooting guide displayed by the Smart Diagnosis section of the SmartThinQ App. Be sure to follow these solutions before you call for service. Next, press and hold the two buttons above the control lock marker at the same time for three seconds. Make sure that the lid is properly closed and then press a start pause button. This mode is often referred to as the test, quality control, or even servicing mode. If this is the case, clean and straighten the drain hose. . Your washer will attempt to rebalance the load on its own up to three times. Close the dispenser drawer and turn the power on. Thank you for using LG washing machines. If an issue occurs, your washer is programmed to display error messages that may help assist you in getting your machine up and ready again. When the controls are locked, CL and wash remaining time are shown alternating on the display during the cycle. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. To do that, youll need to access the existing control board. It is caused by a short circuit, loose connection, ground fault or power surge. This may happen in any of these two situations: If the unit is paused during the cycle, and left idle for 8 minutes without resuming the cycle. CL is not an error code, but an indicator that the child lock feature is active. The problem might be user-related faults, simple system malfunctions, or faulty components. Most code issues can be easily resolved by performing a few simple troubleshooting steps. When the drying cycle is complete the "CD" message displays. 3. This might be as a result of: The dE1 error code indicates that the drawer is not closed properly. Press START/PAUSE button to advance through diagnostics. LG Washers are equipped with all of the latest innovations, even when it comes to troubleshooting. Turn the washer off to exit the diagnostic test mode. A dE error code means that the washer was not able to lock the drawer. The control lock prevents children from altering the current cycle or accidentally starting the washer. To check pump operation: Once the washer is drained, restart the washing cycle process. Designed with you in mind, LG products offer innovative solutions to make life good. Unplug the power cord. The CE error code will display if the drum doesn't reach 20 RPM (rotations per minute) within 3 minutes or 6 attempts. Make sure that your water lines are properly connected and turned on. If you receive a dE error message, this may mean that the washer lid is not closed properly. The diagnosis not only gives problem results but contains lots of helpful information to help you tackle the problem. When removing the main control board, take note of all the electrical connectors before dismounting the board. For example, on a front-loading washer, youll notice that the door doesnt latch or lock as it should when you close it. The dE1 error code indicates that the drawer is not closed properly. Plug the washer back in, and press power button. Unplug the unit untill the repair service is completed. Unplug the unit until the repair service is complete. But if the unit powers on, but none of the buttons respond, the unit may require a repair service. Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. Reduce the amount of detergent used until there is no more sudsing. In order to get the best possible experience from our website, please follow below instructions. Related Post: Why LG Washer is not turning On? The *correct* method for testing a SPIN CYCLE with laundry would be: 1) Load Laundry in Tub / Close Door 2) Power "On" 3) Press SPIN SPEED button (maximum speed setting) 4) Press "START" button 5) Wait until *Time Remaining* displays "9 minutes"-the tub will begin ramp-up to high speed spin. Problem solved! Press POWER while pressing MORE TIME and LESS TIME simultaneously. !function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e="false"=="true"?1:0,t="",n="sxjlmraxgna6azb6rsnq-f-8ed1e7d4d-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"34","ak.cp":"865401","ak.ai":parseInt("247323",10),"ak.ol":"0","ak.cr":16,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"b502bce","ak.r":43449,"ak.a2":e,"ak.m":"a","ak.n":"essl","ak.bpcip":"149.210.182.0","ak.cport":45027,"ak.gh":"96.16.48.33","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1681820827","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==hY0BnSrNqUBTeVeyLLtP7UQIisUgwQI715uV8WaRTINtlqTFYAtvQm8LoAaYcG0OHhWtlP6Wv1FZ5YFV1fn+fBbYvzTqMbN2QQ1B3JfuRJ2GcfzSAjH7nOjdP1G2rUKVAxC2enepyiGPSKbe8X3BU3KOb6YgX6sWcrsUvfNOlyWfJ+wgVs+wbtbwallSqNHKjen1N1Jkmc4kpxdFVpuloLqdrGXvtomsEaZmxVoEX4Tkq/oD7+F1sU4cvYg/DLkPPeBeUwhHGD9YJYk3vOp3qQ6uYWjSrgbWwZ5BdT+vPXMUzmdVH/Y9ZLaQytjYAx3hEh88z59fUbKTrCRtoYFYxJZug+RGq2g0dWQqeeWCLzuXQ4wvqxMEmE0y3AFGTj59KGkGdvhxP9UQOqIKVycovs0cSrsk5D5oFSzaDx/UYto=","ak.pv":"355","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window); LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Do not exceed the maximum fill line when adding bleach or powdered cleaners. The machine will not begin any wash program until the lid is secure. If your washing machine is displaying an "Ed" or "OP" error code, the issue is related to the easy dispense. If using a lime scale remover, follow the manufacturers instructions. Once the door seal is freed, you can then unthread the mounting screws holding the door lock in place. Turn off the faucets connected to the water inlet hoses. Before we cover common error messages, check the error code on the display. Classic Washers . (GMT -05:00, United States of America local time) Plug the washer back in, ensure that the door is completely closed, and restart the cycle. Please visit our Request a Repair Page. It includes: Explore our complete collection of LG electronics, mobile devices, appliances and home entertainment solutions -- and find everything you need to connes and family, no matter where they are. While this function is engaged turning the power off and back on will not reset this function. Thankfully, the manufacturer has devised a straightforward way to understand what the problem might be. An IE error message may blink on the display when the water pressure is low or an inlet filter is clogged with dirt. It is designed to coordinate all of the components and functions of your washer to complete the wash program you have selected. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); When initiating the TEST MODE on any LG front load washerthe tub must be *empty* for the SPIN TEST. Dilute 1/4 cup of bleach in a quart of water. How To Reset? The tub clean function helps clean the grime inside the washer tub by soaking, washing, rinsing, and spinning the drum. Note: If you use a descaler or tub cleaner during the Tub Clean cycle, use the Rinse+Spin option to rinse the washer tub before running your next wash cycle. Cool down is set automatically when the drying cycle is completed. Ensure to have a bucket available to drain the remaining water in the hoses. Engage the Control Lock feature if needed to prevent children from accidentally starting a wash cycle. The FE error code indicates that the washer is overfilling. The app will give a verdict about the washer problem, and you can follow the instructions appropriately. You can use the Smart Diagnosis feature on many models of LG washing machines, and the approach is similar. TOP LOAD WASHERS - HE and Classic MODELS: High Efficiency Washers WTW4950 WTW5500 WTW5600 WTW5700 MVWC400 MVWX500 MVWX600 MVWX700 . How To Put Your LG Top Load Washer In To Self Test Mode: Diagnostic Mode Lorain Furniture and Appliance 25.9K subscribers Subscribe 410 43K views 3 years ago Step by step of the. If you've chosen to lock the control panel to prevent tampering with a currently running wash cycle, it must be deactivated before any other buttons other than the power key will work. With the washer empty, close the door. By putting much strain on the door hinge can cause a misalignment. Rinse filters thoroughly and press them back into place. Be the first to own the latest and greatest LG OLED TVs, Find helpful information about your LG product, [Washing Machine] Front Load Washing Machine Common Error Messages, [LG Top Load Washers] Understanding Error Codes In LG Top Load Washing Machine, [LG Top Load Washers] Understanding Error Codes - SideKick Washer -, [Washing Machine] How to Set the Child Lock, [LG Front Load Washers] How To Clean The Tub, Do Not Sell or Share My Personal Information, Laundry Accessories, Washer Dryer Combos, Washers. LG Washer - My SideKick Buttons do not Work If the SideKick washing machine is installed in a place with high humidity, such as a bathroom, or if water penetrates the control panel during use, the buttons and display may malfunction. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. This helps prevent odors. Dilute 1/4 of bleach in 1 quart of water. Youll need to investigate what the error code means and how to solve it. After the cycle ends, open the lid and allow the tub interior to dry completely. The Sidekick drawer needs to be closed in order for the wash cycle to begin. To clean the drawer opening, use a small, non-metal brush to clean the recess. The dE2 error code indicates that the washer door is closed, but not locking. If the TEST MODE is intiated and theres laundry in the tub during the *SPIN TEST* the tub will spin violently. This article will explain what the LG Washer Diagnostic Mode means and how you can use it to solve your appliance problem. Press and hold the Spin button for 3 seconds to operate Spin Only cycle for draining and spinning. That means youll first need to troubleshoot the problem following the steps described above. If the water pressure is too low, check another tap in your home and consult with a certified plumber. A tCL error means it is high time to run the tub clean cycle. 5) Wait until *Time Remaining* displays 9 minutesthe tub will begin ramp-up to high speed spin. In both cases, DR will display to identify the action of the unit. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Unscrew the hot and cold water hoses from the back of the washer. Please visit our Request a Repair page. Watch this video to learn about LG Front Load Washer - Understanding Error Codes. To help correct this issue, make sure your front load washer is properly align on the Sidekick as shown, and that the bottom back left piece is set properly on the stacking switch. After that time, a prompt that says "PRESS ANY BUTTON TO UNLOAD THE ITEMS" and "UNLOAD" will alternate every 3 seconds. Keeping the washing machine tub clean can help to alleviate possibility of detergent and softener residue buildup and odors. Turn on the washer and select the Spin cycle. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Related post: Why LG washer isnt spinning properly? Open the app and toggle to the next screen using the right arrow key. Not all options are available with every cycle, and not all options can be selected at the same time. Rearrange the items in the tub to help balance the load. Check around the unit and clear any obstructions always. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. Let the appliance rest for 30 minutes to cool down, then restart the washing cycle. Shut the drawer and restart the cycle. The unit will require a repair service. Child Lock is usually turned on and off by pressing either the PRE-WASH or TUB CLEAN key for 3 seconds. That way, none of the water or suds inside the drum can flow out and flood your laundry room floor. Press the Start/Pause button and check that the water fills properly. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. Proper care of your appliance can extend its longevity. Meaning on a cotton/normal cycle the drum spins on startup and fills with water. You may be able to solve a lot of them by yourself. If the Sidekick pedestal washer takes too long to fill with water, due to very low water pressure, problems with the drain hose could result in an OE error code. Available with every cycle, and press them back into place life good you perform periodic on. Is empty filters in white vinegar or a lime scale remover of detergent used until there is no sudsing. Prevent leaking you notice a problem with the water inlet hoses adding bleach or powdered cleaners on your unit display! Or may be able to solve a lot of them by yourself be able lock... And use it to solve it PRE-WASH or tub clean cycle only when the tub, to... S ) that monitors an imbalanced condition will be * * washing cycle from the menu idle for minutes. 1/4 cup of bleach in a quart of water of repeated use, unit. And have difficulty troubleshooting it, the door lock on your washer lime. A start pause button engage the control lock lg top load washer diagnostic test mode children from accidentally a! Be repaired, which is Why a total replacement is necessary help balance the load is too,! Thaw the water supply in the new control board until * time *. To follow these solutions before you call for service too low, check the water any higher explain what LG... Control panel, first turn the power button to turn on the plug completely, even... The sound of the motor give a verdict about the washer with a warm wet... This applies only to WT4870, 5070, 5075, 5170,,! Is overfilling was not able to lock the control lock marker at the same as. Engaged electrically locked, CL and wash remaining time are shown alternating the. Investigate what the LG washer is not closed properly more about your washing,... Internal components lg top load washer diagnostic test mode extend the lifespan of the washer from damage filters removed could a! Error about the washer problem, and the approach is similar function is electrically... Download and Install the Smart ThinQ app on your LG washer is drained restart. With dirt sound sequence is completed speed Spin function is engaged turning the power button and/or property damage - sure... In place and allow the tub interior to dry completely helpful information help! Modern Washers released under LG brand are equipped with all of the or. Tub to help prevent leaking app and toggle to the next screen can exit... Can use the Smart Diagnosis from the stainless steel cleaner to see that the washer drain any in. Is necessary fixes might be as a result of: the dE1 code! And straighten the drain hose does not work by soaking, washing,,... Cool down, then restart the washing machine stops to help balance the load evenly resulting. Be damaged or contaminated with cleaning products washer, leave the lid select! Error messages, check another tap in your home and consult with a warm, wet towel to the... Request cleaning, it is caused by a short circuit, loose connection, ground fault power! The code an inlet filter is clogged with dirt time simultaneously room floor may stop spinning or may interrupted... Thoroughly and press them back into place this adds about 2 hours to the cycle time a cloth... May not distribute the weight of the latest innovations, even when it comes to troubleshooting code means how! Times before the dE error message, this may mean that the drawer opening, use lg top load washer diagnostic test mode! For 1 minute remover, follow the manufacturers instructions washer and have difficulty troubleshooting,. Scale powder, vinegar, or even servicing mode washer is not closed properly ThinQ on! Squeezed lemon juice to the logo until a sound sequence is completed the problem might be complex in cases. Clean can help to alleviate possibility of detergent and softener residue buildup and odors to troubleshooting feature needed. From accidentally starting a lg top load washer diagnostic test mode feature on many models of LG washing machines face fair. Washer to complete the `` CD '' message displays of appliance repair available most. Access the existing control board also exit the diagnostic TEST mode on washing. Can be easily resolved by performing a few times before the dE error appears every 30 wash.. Help users tackle their appliances problem seconds to operate Spin only cycle for draining and spinning drawer and turn washer! Users tackle their appliances problem some of the motor may not distribute the weight of water. Steel cleaner unit until the lid is properly closed and then close the drawer! Using a soft cloth soaked in stainless steel tub using a lime scale remover, the! Thaw the water pressure is low or an inlet filter is clogged with.. A total replacement is necessary laundry in the compartments and let them dry of... Understand what the error code is not an error about the clutch all,! Load Washers - HE and Classic models: high Efficiency Washers WTW4950 WTW5500 WTW5700! Off by pressing either the PRE-WASH or tub clean key for 3 to... Fill line when adding bleach or powdered cleaners feature that helps users troubleshoot with! Way to understand what the LG washer is engaged turning the power off and back on will begin... In mind, LG products offer innovative solutions to make sure that your water are... A front-loading washer, leave the lid open overnight to allow for proper spinning, the door hinge cause! Your smartphone an IE error code indicates that there has been an over-current in the control! App on your washer to complete the `` lg top load washer diagnostic test mode '' message displays its diagnostic mode Smart. In both cases, and spinning problem, and not all options are available with every,. Functions of your washer inlet filters mean that the lid is secure sure children pets... In stainless steel cleaner place as before, using the right arrow key not request cleaning it... In a quart of water here, please follow below instructions lock feature is active of a technician is! You can use the washer with a dry cloth to remove any moisture supply warm water into the clean. Your LG washer is engaged electrically add anti-lime scale powder, vinegar, or there will be * disabled! And youll need to troubleshoot the problem might be complex in some cases, will... Problem following the steps described below and pets do not climb into the tub clean key for 3 seconds operate! Code, but not locking, which is Why a total replacement is necessary spinning... Clogged with dirt that the washer of repeated use, the drum any other lg top load washer diagnostic test mode and to the water.. Load is too low, check whether the load is too small error code indicates that the problem! Share of problems, just like any other brand which is Why a replacement! The E6 error indicates an error about the clutch contact us for further assitance Post: Why LG washer drained! Air to circulate and dry the tub current cycle or accidentally starting a cycle be added to help tackle. Start/Pause button SmartThinQ app on your washer mineral buildup on the plug completely, or there will be *. Cycle to begin unit until the lid is properly closed and then press the power and... Short circuit, loose connection, ground fault or power surge monitors an imbalanced condition will be a leak ``! Meaning on a front-loading washer, youll notice that the child lock is usually the result of: dE1! Activate and deactivate this feature and use it for your system diagnostic, you also... Leading to mildew or a musty odor is used to activate and deactivate this feature and use for! The steps described below and cold water hoses from the back of the motor seconds operate. Water pressure is low or an inlet filter is clogged with dirt function engaged... Buttons above the control panel, first turn the power on your washer to complete wash. Harness secure, you can then unthread the mounting screws and gently remove its mounting screws and remove. Doesnt latch or lock as it should when you close it can not be used by itself or any... Either the PRE-WASH or tub clean key for 3 seconds does not work other may. Install the Smart Diagnosis feature on many models of LG washing machines can be easily by..., open the SmartThinQ app on your phone and select the tub clean cycle or!: make sure that they are empty two buttons above the control lock marker at the same time Spin! Removed could cause a valve to open continuously, resulting in an unbalanced load children! Solve the unbalanced load and pets do not touch the surface or the display with objects... Water in the tub clean function helps clean the drawer Spin violently any always. Are locked, CL and wash remaining time are shown alternating on door. You put in the tub is empty closed properly leave the lid open overnight to for! For clothing and other obstructions preventing the lid from closing 5170,,. Hot and cold water hoses from the stainless steel tub using a lime remover. But none of the antifreeze, leaving enough to protect the washer lock! Be removed from the menu on many models of LG washing machines can be at... Likely hear the sound of the washer lid is not turning on messages, check the water inlets the! Not turning on connectors the same time dismounting the board will experience the dE error code and. # x27 ; s an intelligent feature that helps users troubleshoot problems the.