So now I had to cancel my card. Void where prohibited. Go Bank has yet to return her check. They cannot direct deposits from a 'foreign' bank despite the fact that the deposit would come from a domestic bank and is a social security payment from Europe. The single downside (the only thing that lead me to give a 9 instead of a 10) to the account so far (and I'm hoping GoBank will fix this in the future) is that mobile check deposits take a week to post. Download the app to open an account or visit GO2bank.com to learn more. The issues I am reading below are truly ridiculous, as I have NEVER had any kind of issues. Perks include no monthly fee for accounts with direct deposit, no minimum balance and overdraft protection up to $200. There is no way to contact a supervisor or file a formal complaint. GO2bank is the flagship digital bank of Green Dot, which is FDIC-insured has served over 33 million customers over more than 20 years. If you decide to call us, try our automated telephone banking service for balance, deposit, or transaction information. They then closed my account. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. As if this is not bad enough, I just learned today that my neighbor, who uses Go2Bank (which is also owned by Green Dot Corp) is going through the same thing. Now how did they let these charges go threw ? EVER happened in the 2 years Ive been with them! How do I know I can trust these reviews about GO2bank? I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. Chat support is available 24 hours a day, 7 days a week. Decatur, IL, Starlet Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. They are the absolute WORST financial institution that ever existed. DON'T DO IT! I complied and they said I failed, but could not tell me why. Still can't find your answer? Supporting documents may be required. Their representatives are rude and offer no help whatsoever. If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. They have stated that they won't open any cards or accounts with me in the future. Check my account this GO Bank have taken my money off the card for both declined transactions. 3 MacArthur Place Santa Ana, California 92707. In this busy world, you need every possible opportunity to make it easier and run smoother! Get buying tips about Online Banks delivered to your inbox. Of the more than 370 GoBank reviews, 90 percent of customers gave GoBank a 1-star rating. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. GO2bank is Green Dot's flagship digital bank. GO2bank is a digital bank you can access and manage through a mobile app or the companys website. I have tried calling, the lines busyIve tried logging in online and on the app! App Store is a service mark of Apple Inc. Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries. As soon as direct deposit hit. Well start sending you the news you need delivered straight to you. My opinion is DO NOT USE THIS BANK. The biggest negative for Go and Go2 bank is the cost of the service. Some customers have found that their accounts were selected to close for no legitimate reason. Phone number.. And e-maill address associated with your account. Definitely the new GOAT. Ive been lied to over and over. If you have a P.O. I've never payed over 5 Buicks for monthly service. I had to issue a check for someone to cash for me. Follow the instructions given by the automated service. Fantastic I have never had any issues. All third-party names and logos are trademarks of their respective owners. As of now my money is not deposited and there is no sign of the transaction or the money on my account nor does any balance even reflect the money. Go2bank is a fraudulent company that is scamming hard working American Citizens out there income. Never again. I got this card as a form of payment for doing Uber eats deliveries, so didn't actually go looking for it. And the vault is awesome. And i can't get in contact with anyone & the few times I have reached a real person & they hang up on me because they can't give good reason as to why my refunds have not gone back into my account when weeks before they had been returned back from the merchants. You can open an account with GO2bank either online through its website or via its mobile app, which is available on Apple and Android devices. I was given the $60 credit that should have brought my account to the undisputed -$13. The new balance for my account due to the supposed errors was NEGATIVE $4385.03 which they said I am required to pay before my account can be closed. *Warningdo business with a traditional bank, not an online bank*!!!! Water is our most precious resource, and we must use it wisely to protect its availability for today and future generations. The day after I got the money GoBank froze both mine and my husband's account due to "suspicious activity" and wanted us both to send a photo of our I.D. I informed them I needed it for an emergency. They give you wrong gift card numbers then tell you to take it up with the merchant. For more information, see GoBank reviews below. Never had an issue when I started using it again out of the blue. They are not refund my money. They are refusing to give the bonus to me or the person I referred. Republic, MO, 9 months ago There's was Fraud committed on a list card. In my case that is not possible because of some asinine legal obstacle for direct deposits through a foreign bank. No regrets! Find out how we combat fake reviews. This company is straight crap. When I've done mobile check deposits with other banks (the feature where you use the app to take a picture of both sides of the check and deposit it), the money was often available within an hour or two, maybe the next business day if I deposited it late at night or on a Sunday. Difficult to transfer. Ive been waiting for access to my money for a month now! Now my card is locked where I have to have the 16 digit number that will come in the mail 7 to 10 days from now. I was a customer for over 5 years. when 2 days before my phone bill wouldn't go threw? I called the customer service agent and they gave me an email to send my verification to. The on-line features or this bank do not justify the cost of having it. I made a mistake by putting this bank account onto my direct deposit but I close my bank account before my direct deposit went in and they still haven't returned my direct deposit to my employer and we're talking about days later. You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. Fond du Lac, WI, dave GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. San Diego, CA, Sarah Dyer Coincidentally it was when I paid off my entire statement. Jeffrey Lockett. So I'm not sure if the problems are with the Walmart versions which have a different customer service number or if I am just lucky. So I contact the SBA and they tell me they have no authority to recall the funds, even though GoBank just told me they do. ANGRY. Its location on this page may change next time you visit. Do you think the company cares about the person who pays them once a month plus Everytime I add money. East Brunswick, NJ, Amanda Denney I filed a complaint with the Federal Reserve and during their investigation of my account not only did they find I did not owe the 4385.03 at all, but that Gobank OWED ME almost $2500 which gobank refused to pay and I ended up receiving it directly from the federal reserve instead about 6 months later. They say two days for someone to contact u (business days of course). Oklahoma City, OK, Brenda Leavy | Thats BS. These guys have taken $15 dollar overdrawn fees from me. I got this account when they first started in business. Having this info ready will help speed up the process: Your name and card number. Poor bank poor services. Barkhamsted, CT, Lonnie Sapp Love it! She's been without a check for 2 months. DO NOT USE THIS AGENCY FOR ANYTHING! They act like they don't know anything, I've never had this issue with any other bank except for them. If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. Those are two different things that doesn't have anything too do with resetting my account so that I can add my Uber debit card onto my Uber drive app so that I can cash out instantly. This was also fast. A link has directed you to this review. But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! They constantly talk over you and I have been hung up on repeatedly. Used card for a hotel deposit. Since that happened when Im done working for Uber that day I cash out and withdraw all my money that I made that day. I love the ease and convenience of my GoBank account and the app! Never thought there would come a day in America this would happen again. This needs to be reported to whoever is in charge of the online banking . Manteca, CA, lacrista lala Please note we removed email as a contact option in some countries. And you can change it up or down any time you want. Otherwise, it will take longer. You can't beat the level of security and comfort that comes from knowing that whatever balance you see is the actual amount of money you have. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. It seemed like a good deal, get a lot of cashback rewards through Uber, what no one tells you is that if you use this card for a deposit or get a refund to it, Go bank then puts a hold on your money for over 2 weeks. box . Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. FDIC need to take their name off this Cricket bank. More and more places are no longer accepting their debits. 124303162. Austin, TX, Cody Take Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. Do Not Sell My Personal Information. Golden State Water Company takes great pride in providing you with professional, courteous and prompt service. They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. I just filled out my 3rd dispute form in as many months.. For the same Fraud! Never had any issues what so ever. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. We have had our ups and downs such as compromise alerts and freezing accounts. Download the app to open an account or visit GO2bank.com to learn more. Fair Haven, MI, Shaneka Young Attention: GoBank and GO2bank are separate Green Dot Bank products. Edited January 10, 2022, shirena Joseph If a company has a Visit Site and/or phone number next Finder Rating: 3.2 / 5: . Tewksbury, MA, Vidocity Media Miami, FL, Robert Wear They stated to give them a period of 24 hours and the bank would be up and available to me. Called the corporate number as well, 866-652-4611, and was connected to someone who was able to verify that the account was flagged/closed. I have make multiple calls, sent emails and spoken to everyone i could speak too and still nothing. Not only do they say they dont have that information, but they also said the merchant cashed the checks because the transactions were posted to my account. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. With hidden fees and charges. And on top of that, I get direct deposits two days before anyone else I work with, just because I'm a GoBank customer. Partner terms and conditions apply. It will also take you an hour of phone calls since at first, they will tell you it's the merchant's bank and not their company. Since there is no place for reviews I will continue to voice my experience here on their page. Those who choose to use GoBank's services can expect limited fees and penalties, online access to funds, and deposit limitations. youre account gets locked for no reason, they hack youre account. First, they tried to charge me for a replacement card with expedited shipping. I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. Or if you use the chat help, they will just end the chat. We like that customer service is available seven days a week and that there's a savings account option with a 1% APY. 2023 BestCompany.com LLC - All If I could vote negative stars, then I would. With hidden fees and charges. US Bank Smartly Checking. No customer service person can help you. If you dont receive direct deposits, there is a $5 fee per month. Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. What's going on with there calculations, I'm not touching that $49. I have found a better service and I will be closing this account never to return. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. This is a little late but I figured Id write a review anyways. The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. That costs on average about $ 12.00 per check. I have banked with them since 2016, but as soon as I have access to my funds I am closing the account, which is another issue because GoBank's instructions to close the account in the FAQ is to just spend the balance to $0. Cash withdrawals cannot exceed $500 within a 24-hour timeframe. This has. I recently looked at my account and noticed that on June 19th my account was debited with a $8.95 monthly service fee. This should be a 0 STAR RATING. The only problem ihave is with the rewards program. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I have so many questions/concerns/complaints and absolutely no way to reach anyone at this company to help provide answers. See our Disaster Relief page for loan assistance and claim information. Over $300.00! 16 digit card number. To deposit checks to your GoBank account, you must download the Ingo Money app. company's ranking on BestCompany.com is determined by the reviews of its consumers. You can report your GO2bank debit card lost or stolen and request a replacement card in the GO2bank app, or by calling Customer Care at (855) 459-1334. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. Other than that it is a very good deal. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. To everyone trying to get to your funds after account being locked.. And needing to verify identity.. Go to Facebook Search GoBank use messager to message them.. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. Also once gobank customer service created me a case number they never offer to give me my case number, and the representative I spoke with never offered to give me her name. You will be asked for your name, date of birth, Social Security number and phone number. Call the Go2Bank customer service phone number at (855) 459-1334. They are literally a scam. Transferred 20 dollars to go2. Raymore, MO, 1 year ago Prize: $1,000 to be awarded as credit or a check. This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! The bank is fine. Bank endangers customers and won't answer phone. they said that my account was frozen so my paycheck wont go in. They claimed that they needed my telephone number but I never updated them with my new number and they wanted to know it. If I could give zero stars I would. 2023 Trustpilot, Inc. All rights reserved. All they do is give you the run around and tell you things that doesn't have nothing to do with your case like they always do. Check out the GoTo Connect Community to crowd source your question and read relevant posts from our product experts and other GoTo Connect users like you. I started a chat with an agent throughly the app because you cant physically talk to anyone on the app phone! I had to insist on speaking with a supervisor and was told they would give me a $60 credit to bring my account to the undisputed -$13 and they would send this issue to their tech department. Uber sent the funds, and I've been trying to get some help from gobank to see what is going on, and they refuse to help, started to talk to me slowly as if somehow that was going to make me understand, and basically told me that I was just going to have to wait-and-see if I get my moneyI had to ask to speak to a supervisor four different times (as in 4 separate phone calls) for there to finally be one available. 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